Privacy Policy for KP Plumbing, Inc.

Effective Date: 5/25/25

At KP Plumbing, Inc., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. What Personal Information We Collect

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

We may collect the following personal information when you use our services, website, or SMS features:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Service details

  • Communication preferences

  • Any other information you provide directly through our contact forms, service requests, or SMS opt-ins

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To schedule and confirm appointments

  • To send service reminders and updates

  • To send billing and payment notifications

  • To provide customer service

  • To communicate about service requests and follow-up needs

  • To improve our services and internal operations

3. Who We Share Your Information With

KP Plumbing, Inc. does not sell, rent, or share your personal information with third parties or affiliates for marketing purposes. Your SMS consent is not shared with third parties or affiliates.

We may share personal information only with:

  • Service providers who perform tasks on our behalf (e.g., scheduling, billing software)

  • Government authorities, if required by law

  • As necessary to protect our rights and safety

We take reasonable measures to protect your personal information and maintain its confidentiality.

4. Consent

We may collect your personal information through channels outside of our website, including over the phone, by text message, or during in-person service visits. When you provide your information through these means—such as your name, phone number, email address, or service location—you are giving explicit consent for KP Plumbing to use that information for the purposes stated at the time of collection.

This may include:

  • Scheduling and confirming appointments

  • Sending service-related updates or reminders

  • Providing estimates or invoices

  • Responding to your inquiries or customer service requests

If you opt-in by phone, text, or in person, we will document your consent and provide you with a way to withdraw it at any time. You may opt out of marketing communications by following the unsubscribe instructions in messages, or by contacting us directly at  (909) 341-7249.

We do not use your information for any purposes beyond what was clearly communicated at the time you gave consent.

SMS Terms and Conditions

1. SMS Consent Communication:
The phone numbers collected as part of our SMS consent process will not be shared with third parties for marketing purposes. Your information is used solely for communication between you and KP Plumbing & Leak Detection Specialists.

2. Types of SMS Communications:
If you have consented to receive text messages from KP Plumbing & Leak Detection Specialists, you may receive messages related to the following:

  • Appointment reminders

  • Service confirmations

  • Job status updates

  • Invoices or payment reminders

  • Service-related follow-ups

Example (Conversational SMS):
“Hi! This is KP Plumbing confirming your leak detection appointment at 10:00 AM tomorrow at 123 Main Street, Diamond Bar. Reply STOP to opt out.”

3. Message Frequency:
Message frequency will vary depending on the nature of your service or inquiry. Typically, you may receive 1 to 5 messages per week, depending on appointment scheduling, status updates, or other service needs.

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply based on your mobile carrier’s plan. Charges may vary for domestic versus international messaging. KP Plumbing is not responsible for any fees incurred.

5. Opt-In Method:
You may opt-in to receive SMS messages from KP Plumbing & Leak Detection Specialists in the following ways:

  • By checking the SMS consent box on our service intake form or website at https://kpplumber.com/

  • By giving verbal or written consent during scheduling via phone or in person

6. Opt-Out Method:
You may opt out at any time by replying “STOP” to any message. You may also request removal from our SMS list by contacting us directly at:
📞 (909) 341-7249
📧 [Insert your customer service email, if applicable]

7. Help:
If you experience technical issues or need support, reply “HELP” to any message. You may also contact us for assistance at:
📞 (909) 341-7249

8. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out any time by replying “STOP.”

  • For assistance, reply “HELP” or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary depending on service needs.

By continuing to receive messages, you confirm your consent and understanding of these terms. See our full privacy policy by downloading it here.

Terms and Conditions – click here.